Returns & Exchanges

At Saranghae CH, we want you to be completely satisfied with your beauty journey. If a product doesn't meet your expectations, you can return it within 14 days of receipt for a refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure the product is unused, unopened, and in its original packaging to qualify for a return due to hygiene standards.

• 2.
  Contact Support

  Email our customer care team at support@saranghae.ch with your order number and the reason for your return.

• 3.
  Package Your Items

  Securely pack the products in their original box and attach the return shipping label provided by our team.

• 4.
  Receive Your Refund

  Once your return is inspected and approved, a refund will be processed to your original payment method within 5-7 business days.