Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Saranghae CH.
Are your products 100% authentic?
Yes, all our products are sourced directly from authorized distributors and manufacturers in South Korea to ensure 100% authenticity and the highest quality for our customers.
How long does shipping take within Switzerland?
We process orders within 24 hours. Standard shipping typically takes 2-3 business days, while express options are available for next-day delivery.
What is your return policy?
Unopened and unused products in their original packaging can be returned within 14 days of receipt. Please contact our support team to initiate a return request.
Do you offer samples with orders?
We love sharing new favorites! Every order includes a selection of complimentary K-Beauty samples so you can discover your next skincare staple.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, TWINT, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.